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Returns Conditions
RETURNS INFORMATION
Returns only apply to swimwear. Any beachwear, accessories, activewear and skincare products cannot apply for a return.
The product has to be in perfect conditions. In order to accept the return, a verification has to be succesful. Any product purchased at a discount or using a coupon cannot be exchanged.
CONDITIONS
Items that have been worn, altered, washed, laundered or damaged in any way, or with musty smell, are not going to be accepted. No exceptions will be made. Please avoid getting makeup, deodorant, tanning cream, any bodily fluids and other similar stains on items when trying on. Items received in such condition will be rejected and will be returned to you at your expense.
Capittana will only process returns for swimwear, any other categories cannot apply. Please note that with Bikinis, should either a returned Top/Bottom be rejected for reasons mentioned above, both items will be disposed of or returned to the client.
You are advised to not remove your underwear when you first try on garments until you are certain that the fit and style are to your liking.
WARRANTY POLICY
Capittana holds a warranty policy just for the following.
- ◉ Factory defects (unraveled seams, defective garments, fabrics with factory flaws).
- ◉ If your garment has any of these problems, you can contact us at desarrollo@capittana.com to verify the garment and proceed with the repair, return or refund.
- ◉ The warranty period is 45 days from the date of purchase on the Capittana's website.
Once tags are removed from an item, we are not responsible for any damage that may occur. Items must be in their original condition with all tags attached and any sanitary protection labels in place, to apply for a return.
RETURN FOR EXCHANGE
If the customer is not 100% satisfied with the purchase, it can proceed with the exchange of the product for another one, considering the amount of the previous purchase.
Returns for exchanges are accepted within 10 days from the delivery date. Returned or exchanged products must be unworn, unsoiled, or laundered, with all ticketing, tags, and protective shields attached, in the condition the customer received them and in the original box and/or packaging.
Return shipping must be paid by the customer (Except for US and Puerto rican orders). Send the package back to us via the prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. Exchanged item(s) will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of being received.
- ◉ US and Puerto rican Orders: If you would like to make a return, please send an email to desarrollo@capittana.com to receive your return label.
RETURN FOR REFUND OR STORE CREDIT
If the customer is not 100% satisfied with the purchase and the item requested for an exchange has been discontinued and we are not able to fulfill the request, it can proceed as a store credit or a refund.
Returns for store credits or refunds are accepted within 10 days from the delivery date. Returned products must be unworn, unsoiled, or laundered, with all ticketing, tags, and protective shields attached, in the condition the customer received them and in the original box and/or packaging.
- ◉ Store Credits: Once the item verification has been successful, considering the conditions for returns, a coupon must be created and sent to the customer, in order to use the credit on Capittana's website.
- ◉ Refunds: Once the item verification has been successful, considering the conditions for returns, Capittana will proceed with the refund automatically. Please note that the refunded amount will appear again in the balance of your card taking into consideration the times considered by your bank.
RETURN DETAILS
RETURNS MUST BE SENT TO:
- ◉ US Warehouse:
Address Information: 990 Biscayne Blvd suite 501 – Miami, FL 33132 – United States
TO CONSIDER:
- ◉ Sale products: Any product purchased at a discount is considered a final sale and cannot be exchanged, returned or refunded.
- ◉ Discount coupon: Products purchased with discount coupons are not available for an exchange, return or a refund.
We will appreciate if the customer lets us know the reasons for the return. Any feedback will always help us improve. Capittana will not be held responsible for item(s) lost or damaged in transit. Any merchandise returned to Capittana after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged. Capittana will ship all soiled, worn, laundered, and damaged items back to the customer, as we can no longer resell the merchandise. We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
If you have any other questions, feel free to contact us at desarrollo@capittana.com or info@capittana.com
