preguntas frecuentes

Purchase processing time usually takes 5-7 working days. This estimate excludes weekends or holidays and may be extended during holidays and new releases. Once the package is sent, the delivery time depends on the country of destination. All international orders are sent via Fedex Priority, and within Perú via Olva Courier (provinces) y Scharff (Lima).

IF I AM AN INTERNATIONAL BUYER DO I HAVE TO PAY FOR DUTIES & TAXES?

Shipping outside Perú is potentially subject to duties, taxes, storage costs and customs clearance and determined by the local custom authorities. These expenses are not included in the final cost reflected on the order and/or shipping cost. Capittana does not assume responsibility for any surcharges of shipments due to taxes that may be incurred on products on sale, special promotions or raffles. All previously mentioned costs must be covered by the package recipient. Capittana cannot declare a value different than the total value of the package, which will be provided in the front side of the package when delivered. Please consult with your local custom authorities to determine these costs applicable to you before making your purchase.

TO WHICH COUNTRIES ARE YOU SHIPPING?

We ship to all countries in the world!

Please bear in mind that all international shippings are subject to duties & taxes defined by the local custom authorities. These costs are not included in your Capittana order and/or in the total order amount. Capittana does not assume responsibility for fares associated with the importation of its shipments. All fares must be paid by the package recipient.

WHICH DELIVERY METHODS DO YOU OFFER?

All orders: All shipments are sent via FedEx Priority and will be delivered in 3-7 working days, depending on the country.

I HAVE NOT RECEIVED A CONFIRMATION OF MY ORDER

Email confirmations are sent immediately after processing the payment. If you have not received an email confirmation after 24 hours, please contact our Capitteam: orders@capittana.com.

CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE ALREADY PURCHASED?

Orders are processed once the purchase is made. We cannot cancel, change or modify an order once the payment has been processed.

MI ORDER ARRIVED, BUT I STILL NEED HELP

Please contact us at: info@capittana.com so we can assist you.

We review all reported issues up until 14 days after the delivery has been made. After that time, any help requests will not be be admitted. You will need to send pictures and details of the problem via email to:info@capittana.com so we can review the case.

I RECEIVED A FLAWED/WRONG PRODUCT, WHAT SHOULD I DO?

Oh no! We are very sorry that this has happened Please send an email at: info@capittana.com with your purchase order number and pictures of the product to determine the next steps and make sure you are 100% satisfied with your product.

HOW CAN I COMMUNICATE WITH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT AN ANSWER?

Our capitteam can help you with your questions, please send us an email:info@capittana.com. Our team is available from Monday to Friday between 10 am and 7 pm EST. We give our best effort to answer all our customer questions within 48 hours. However, response times may extend during holidays, special offers and new releases.

DO YOU HAVE ANY PHONE NUMBER I CAN CONTACT YOU WITH?

You can contact us via phone: +51 409 – 1280 for your customer service questions, but we recommend you to first take a look at our FAQ to find answers to the most commonly asked questions. If you can’t find an answer to what you are looking for or need help regarding your purchase order, our capitteam will be delighted to help you! Please send us an email to: info@capittana.com.

HOW CAN I UNSUBSCRIBE FROM YOUR EMAILS/NEWSLETTERS?

You can unsubscribe by entering any email you have recently received from us and clicking on the “unsubscribe” link, located in the footer of every email we send you. This will erase you from our email list and we will only send you notifications of your purchase orders.

ARE REFUNDS ISSUED?

We have a flexible changes policy in place, but we do not issue refunds. If you would like to return one of our products, we’ll proceed to issue a credit note equal to the amount of the purchase order.

SALES

Any product bought with a discount or sale is considered a final sale and cannot be changed or refunded.