Returns only apply to swimwear. Any beachwear, accessories, activewear and skincare products cannot apply for a return.
The product has to be in perfect conditions. In order to accept the return, a verification has to be succesful. Any product purchased at a discount or using a coupon cannot be exchanged.
INITIATION / REASON FOR RETURN
APPROVAL / AUTHORIZATION
TRACKING / INSPECTION
REFUND / EXCHANGE / FEEDBACK
Items that have been worn, altered, washed, laundered or damaged in any way, or with musty smell, are not going to be accepted. No exceptions will be made. Please avoid getting makeup, deodorant, tanning cream, any bodily fluids and other similar stains on items when trying on. Items received in such condition will be rejected and will be returned to you at your expense.
Capittana will only process returns for swimwear, any other categories cannot apply. Please note that with Bikinis, should either a returned Top/Bottom be rejected for reasons mentioned above, both items will be disposed of or returned to the client.
Capittana holds a warranty policy just for the following.
Once tags are removed from an item, we are not responsible for any damage that may occur. Items must be in their original condition with all tags attached and any sanitary protection labels in place, to apply for a return.
If the customer is not 100% satisfied with the purchase, it can proceed with the exchange of the product for another one, considering the amount of the previous purchase.
Returns for exchanges are accepted within 10 days from the delivery date. Returned or exchanged products must be unworn, unsoiled, or laundered, with all ticketing, tags, and protective shields attached, in the condition the customer received them and in the original box and/or packaging.
Return shipping must be paid by the customer (Except for US and Puerto rican orders). Send the package back to us via the prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. Exchanged item(s) will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of being received.
If the customer is not 100% satisfied with the purchase and the item requested for an exchange has been discontinued and we are not able to fulfill the request, it can proceed as a store credit or a refund.
Returns for store credits or refunds are accepted within 10 days from the delivery date. Returned products must be unworn, unsoiled, or laundered, with all ticketing, tags, and protective shields attached, in the condition the customer received them and in the original box and/or packaging.
RETURNS MUST BE SENT TO:
We will appreciate if the customer lets us know the reasons for the return. Any feedback will always help us improve. Capittana will not be held responsible for item(s) lost or damaged in transit. Any merchandise returned to Capittana after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged. Capittana will ship all soiled, worn, laundered, and damaged items back to the customer, as we can no longer resell the merchandise. We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.