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 returns & refunds policy

returns & refunds policy

REFUND POLICY

We want you to be completely satisfied with your online shopping experience.
All items (except sale Items, intimates and swimsuits) returned in new condition, unworn and with original tags within 10 days of delivery are eligible for a refund.
Please allow a few days for your return to reflect in your bank due to bank processing time.

If you are not completely satisfied with your purchase and you decide to return the item after the 14 day period, you have up to 15 days to return the merchandise in new condition, in its original box and label in order to obtain a store credit with www.capittana.com

All clearance items and/or items bought during certain promotional sales are FINAL SALE and are not redeemable for any type of return.

Shipping costs are non-refundable.

RETURN POLICY

Start Your Return

Please contact us directly for instructions of our Returns Policy.

All returns are expected to be unworn, in new condition and with their respective tags.
Please make sure the garment being returned does not smell of perfume and/or any fragrance.
Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customers expense.

  • In the rare case that you receive an imperfect item, please email photos and a brief description to allow 24 hours for a response.
  • All damaged items must be reported within 48 hours.
  • We will ship a replacement if possible.
  • Final Sale Jewelry, Accessories and Intimate items CANNOT be returned.
  • Upon receipt of the returned merchandise, www.capittana.com reserves the right to deny the return, if the item does not meet our return policy standards.
  • We reserve the right to cancel orders placed by customers who have a history of excessive returns.

If you have any other questions, feel free to contact us: desarrollo@capittana.com

  • SALE: Products purchased in discount campaigns are not subject to changes or returns. They are considered final sale.
  • DISCOUNT COUPONS: Products purchased with discount coupons are not subject to changes or returns.
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