TERMS AND CONDITIONS
Our orders are shipped by FedEx and DHL EXPRESS, who are responsible for the safety of the delivery. We have a delivery time of 3-8 business days, starting from the day after the order is placed. These times may vary if package is hold by local authorities or customs.
These times don’t apply when shopping during holidays.
Please make sure you wear appropriate undergarments when trying on the merchandise.
If you want a return please note that the products that don’t have original tags and hygienic liners in place, are damaged, laundered in any way, soiled, worn, damaged, have deodorant stains, smoke damage or a musty odor damaged will not be taken back. (No exceptions will be made).
If we receive merchandise in this condition it will be returned to you at your expense.
If you are not 100% satisfied with your purchase, you can exchange it for something else.
Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.
The return shipping must be paid by the customer.
We will appreciate if you let us know the reasons you have for your return. Any feedback will always help us improve. This form is sent to you once you write to email@example.com telling us that you want to make an exchange.
Capittana will not be held responsible for item(s) lost or damaged in transit.
Any merchandise returned to Capittana after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged.
Capittana will ship all soiled, worn, laundered and damaged items back to the customer, as we can no longer re-sell the merchandise.
We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
Returns for exchanges must be addressed to:
340 S Cloverdale Ave #116 LA, CA 90036
Rest of the world:
CAPITTANA RS S.A.C.
Av. Nicolás de Piérola 265 - Barranco, Lima Perú
Return for exchanges are accepted within 7 days from the delivery date.
Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. The return shipping must be paid by the customer.
Exchanged item(s) will not be shipped until the returned item is received and approved for exchange.
Exchanges will be processed within 5 business days of being received.
In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.
If you have any other question, feel free to contact us at firstname.lastname@example.org
Any product purchased with a discount is considered final sale and cannot be exchanged.
DUTIES AND TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.