RETURNS AND EXCHANGES

If you are not 100% satisfied with your purchase, you can make changes. Returned or exchanged products must be unworn, unwashed or laundered, with all tickets, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.

Return shipping must be paid by the customer, except for USA orders.

We will appreciate it if you inform us of the reasons you have for your return. Any comment will always help us to improve. This form will be sent to you once you write to [email protected] indicating that you wish to make an exchange.

Capittana will not be responsible for items lost or damaged in transit. Any merchandise in poor condition will be returned to the customer and an additional shipping fee will be charged.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.

Returns for exchanges should be directed to:

Warehouse Peru

CAPITTANA RS S.A.C.
Av. Santa Cruz 1068 – Oficina 702, Miraflores, Lima – Perú
(+511) 409 – 1280

Warehouse USA

1870 SW 74th Avenue Rd – Miami, FL  33155 – United States

 

A flexible exchange policy is in place, but refunds are not issued. (Only for local orders)

Changes are accepted within 15 days from the delivery date.

The client must return the package to the address mentioned above through the prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. Return shipping must be paid by the customer.

Exchanged items will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of receipt.

In the event that an item you requested for an exchange is not received, we will notify you of the possible delay by email. We will also contact you by email if the item requested for an exchange has been discontinued and we are unable to fulfill your request.

If you have any other questions, feel free to contact us at [email protected]

 

SALE: Products purchased in discount campaigns are not subject to changes or returns. They are considered final sale.

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