RETURN AND EXCHANGES
If the customer is not 100% satisfied with the purchase, it can proceed with the exchange of the product for something else or return your order (Only for international orders).
Return for exchanges is accepted within 10 days from the delivery date. Returned or exchanged products must be unworn, unsoiled, or laundered, with all ticketing, tags, and protective shields attached, in the condition the customer received them and in the original box and/or packaging. Return shipping must be paid by the customer (Except for US orders). Send the package back to us via the prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. Exchanged item(s) will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of being received.
In the event that an item you requested for an exchange is back-ordered, we will notify the customer of the possible delay via email. We will also contact the customer via email if the item requested for an exchange has been discontinued and we are not able to fulfill the request. Any product purchased with a discount is considered a final sale and cannot be exchanged.
We will appreciate it if the customer lets us know the reasons for the return. Any feedback will always help us improve. Capittana will not be held responsible for item(s) lost or damaged in transit. Any merchandise returned to Capittana after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged. Capittana will ship all soiled, worn, laundered, and damaged items back to the customer, as we can no longer resell the merchandise. We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
US Orders: If you would like to make a return, please send an email to [email protected] to receive your return label (only for US orders)
RETURNS MUST BE SENT TO:
• US Warehouse:
Address Information: 1870 SW 74th Avenue Rd – Miami, FL 33155 – United States
• Peru Warehouse:
CAPITTANA RS S.A.C.
Av. Santa Cruz 1068 – Oficina 702, Miraflores, Lima – Perú
(+511) 409 – 1280
Changes are accepted within 20 days from the delivery date.
The client must return the package to the address mentioned above through the prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery. Return shipping must be paid by the customer.
Exchanged items will not be shipped until the returned item is received and approved for exchange. Exchanges will be processed within 5 business days of receipt. The change will proceed only after having an express confirmation by mail.
In the event that an item you requested for an exchange is not received, we will notify you of the possible delay by email. We will also contact you by email if the item requested for an exchange has been discontinued and we are unable to fulfill your request.
If you have any other questions, feel free to contact us: [email protected]
- SALE: Products purchased in discount campaigns are not subject to changes or returns. They are considered final sale.
- DISCOUNT COUPONS: Products purchased with discount coupons are not subject to changes or returns.